How to Get Help When Using the Grants.gov System

Published April 07, 2022

Grants.gov offers a wide range of help-focused resources – both for existing applicant users and for potential applicants new to Grants.gov.

 Online User Guide

The Online User Guide provides an in-depth look at every aspect of the applicant management and application submission process. Context-sensitive links within Grants.gov make this the go-to resource when you’re using Grants.gov Workspace. Just look for the blue ? Icon.

Best for: Understanding the actions available on a specific page or tab in a workspace

️ Videos

The Grants.gov YouTube Channel contains several series of short training videos, including the “Introduction to Grants.gov” series and the “Learning Workspace” series. Each video focuses on a key topic or action useful to Grants.gov users, and each is carefully crafted to last only 2-5 minutes and provide only the most essential information.

Best for: Understanding the tasks involved in creating and managing a workspace

 Learn Grants

The Grants.gov Learn Grants tab is an educational resource for both current and potential federal grant applicants. The gateway resource introduces and explains a wide range of topics relevant to applicants, including the federal grants lifecycle, federal policies, eligibility information, tips for avoiding fraud and an overview of grant-making agencies.

Best for: Understanding – at a high level – how the grant process works across the federal government

 Forms Repository

The Grants.gov Forms Repository contains copies of the federal forms currently used by awarding agencies to create grant application packages in Grants.gov and to collect post-award reporting.

Best for: Familiarizing oneself with the types of forms and information that federal grant applications require

Grants.gov Chatbot

The Grants.gov Chatbot is an experimental, automated tool that can direct users to key resources in the Grants.gov universe.

Best for: Answering applicants’ most frequently asked questions (FAQs)

 Self-Help Knowledge Base

The Grants.gov Frequently Asked Questions (Self-Serve Knowledge Base) resource addresses the most common questions that applicant users voice when completing an application on Grants.gov. Users can also create a ticket and get one-on-one assistance with the Grants.gov Support Team.

Best for: Getting help with a specific problem while facing a time crunch

 

Original post by Grants.gov on July 7, 2021